✓ Screened eligible
Why you can actually get this job
The posting explicitly states 'Worldwide' scope with timezone offsets covering UTC-5, an employee role with no visa sponsorship language, no language requirements beyond English, and no physical presence mandate. All hard gates pass.
“Worldwide”
Geographic scope — No location restrictions stated — worldwide.
“Stated location / restrictions: Worldwide”
Geographic scope — Worldwide scope affirms the role is open globally, including the Caribbean.
“Source-provided allowed UTC offsets: -11, -10, -9.5, -9, -8, -7, -6, -5, -4, -3.5, -3, -2, -1, 0, 1, 2, 3, 3.5, 4, 4.5, 5, 5.5, 5.75, 6, 6.5, 7, 8, 8.75, 9, 9.5, 10, 10.5, 11, 12, 12.75, 13, 14”
Geographic scope — UTC-5 is explicitly listed in allowed offsets, matching Jamaica's timezone.
“Source-provided allowed UTC offsets: ... -5, -4 ...”
Timezone — No specific timezone window is required; the wide range of allowed offsets (spanning all major timezones) confirms asynchronous work is acceptable.
“Work in a people-first, remote environment that values career growth.”
Work authorization — Remote work explicitly stated; no visa sponsorship language present. As an employee role, no sponsorship clause is required and its absence does not exclude.
“Excellent written and verbal English communication.”
Language — Only English is required; no additional languages are mandated.
“Work in a people-first, remote environment that values career growth.”
Physical presence — Remote environment stated with no mention of office days, relocation, or commuting distance requirements.
About Offshore Launch
- Offshore Launch is a business and growth operations firm helping home service owners scale their operations.
- We design, build, and staff business and revenue operations so the shop runs on clear process, technology and data - so owners can work on the business instead of being trapped inside it.
- We are a people-centered agency with a passion for leaving every employee and client in a better position than we found them.
- Why Join Offshore Launch ?
- Impact the growth and success of small and medium-sized businesses.
- Work in a people-first, remote environment that values career growth.
- Access comprehensive benefits that include HMO, PTO, transparent bonus, raise and career pathways - with an overall emphasis on teamwork, collaboration, and work/life balance.
- Contribute to a culture that values partnership, service, and excellence.
Who We Serve
- We serve family-owned and owner-operated home service businesses (i.e. plumbing/hvac) on Housecall Pro, ServiceTitan, and comparable field service platforms.
- We equip them with the operational infrastructure and talent to run day to day operations, so they can focus on field development, sales, and growth.
Responsibilities
Own day-to-day office operations: including call center performance, follow up, scheduling/dispatch, cash collection, compliance, and administrative workflows. Own the performance of customer service, scheduling, and dispatch without owner intervention.
- Track project/job timelines from booking through completion and invoicing, flagging jobs at risk of slipping.
- Monitor job costing and margin at a summary level; flag anomalies to the owner.
- Manage subcontractor coordination (permits, material orders, inspections, agencies) where applicable.
- Maintain accurate records in HouseCall Pro or equivalent CRM/FSM platform (ServiceTitan, Jobber).
- Support hiring and onboarding processes for field and office teams, including people-management for office-staff as the team grows.
- Prepare recurring operational reports (job completion rate, backlog, aging) for the owner.
KPIs / Performance Expectations
- Maintain 95% answer rate, and sub-5m speed to lead
- 75%+ booking rate on qualified leads
- Follow happy call and membership process to hit target revenue retention rates
- Multi-touch follow up on open estimates (per SOP)
- Maintain accurate weekly view of stuck or on-hold jobs
- Prepare accurate and timely payroll
Maintain target AR balances
- Process permits, COIs, licenses, and technician paperwork accurately and on time
Requirements
- 2+ years in project management, office management, or operations coordination, ideally in trades, HVAC, plumbing, or field services.
- Working knowledge of HouseCall Pro or a comparable FSM/scheduling platform (ServiceTitan, Jobber).
- Excellent written and verbal English communication.
- Demonstrated ability to manage multiple workstreams and follow up independently without heavy oversight.
Requirements (Nice to Have)
- Direct plumbing or HVAC industry experience.
- Basic job costing or P&L familiarity.
- Prior experience managing a small remote or hybrid team.
- Compensation & Benefits (to be provided by Offshore Launch ):
- Up to $1600/mo depending on experience
- Guaranteed annual bonus of one month's salary
- Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores
- Comprehensive health benefits, including dependents: health, life, vision and dental insurance.
- 16 days PTO
Note
- The Client is not involved in compensation or benefits. As an employee of Offshore Launch , all compensation and benefits are to be provided by the Agency.
Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.
Originally posted on Himalayas
