Straight to the employer's own application — no middleman.
The posting explicitly states Jamaica as the allowed location and source metadata confirms Jamaica as the sole allowed country. The role is remote (no in-office requirement stated), requires only English fluency, and imposes no work authorisation barriers. The target user, a Jamaica resident, meets all stated criteria.
“Jamaica” Geographic scope — Caribbean named explicitly; included subject to G3 (which passed above).
“Stated location / restrictions: Jamaica” Geographic scope — Geographic scope is explicitly limited to Jamaica, which is the target user's residence.
“Source-provided allowed countries: jamaica” Geographic scope — Structured metadata confirms Jamaica as an allowed country, matching the target user's location.
“Fluent in verbal and written English, with excellent communication skills.” Language — Only English is required; no additional languages are mandated.
As a Technical Support Representative, you will be the voice of our client's brand, delivering an exceptional customer experience. Your primary focus is to handle a high volume of customer inquiries, troubleshoot technical issues, and ensure customer satisfaction. You will promote and sell our client's products, resolve complaints, and provide accurate information to customers. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced, team-oriented environment. Responsibilities
Respond courteously and efficiently to customer inquiries via telephone.
Troubleshoot and resolve a range of technical issues related to our client's products or services.
Promote and sell/renew our client's products, ensuring customer needs are met.
Investigate and address customer complaints, providing timely resolutions.
Handle product-related issues, including defective parts and billing inquiries.
Maintain accurate records and track customer interactions using a computer system.
Prioritize and manage multiple tasks simultaneously, ensuring timely completion.
Maintain a high level of confidentiality when handling sensitive customer data.
Collaborate effectively with team members and provide support as needed.
Stay updated with product knowledge and industry trends to provide accurate information.
Straight to the employer's own application — no middleman.
Tell us and we'll mark Startek as a company that has actually hired in the Caribbean. It's the most useful thing on this board and it only exists because people report it.
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