Operations & AI Manager [100% Remote]

This role is for the person who

• Wants to be autonomous, is independent, and a self-starter;
• Loves building and digital tools, so AI workflows, structure, clarity, and smooth operations behind the scenes in a startup environment where speed and flexibility is necessary;
• Enjoys diagnosing operational gaps with systems, process, and documentation to help design improvements so our team delivers work that is accurate, on-time, and well-coordinated;
• Thrives in a tech-forward, growing environment where continuous improvement is encouraged.
• Monthly compensation starting from CA$ 4K, depending on your location and experience.
• To support our continued growth, this is an active position we’re currently recruiting for.

About UpCounting

• We’re a fully remote, finance experts firm helping eCommerce and digital-first businesses scale with confidence.
• Our team spans multiple countries and cultures.
• We use smart systems and automation to drive high-quality, efficient work across every department.
• We value autonomy and trust our team to lead with ownership and care.
• We’re growing intentionally, and we’re looking for an Operations & AI Manager who can elevate how our team works and our tech stack.

What You’ll Be Doing

• You’ll play a critical role in ensuring our operations run smoothly across tools, timelines, files, and people:
• Architect, implement, monitor and continuously improve our AI infrastructure
• Review workflows and identify process gaps or optimization opportunities across the delivery cycle
• Evaluate accounting and data tools, scout new technology, and recommend the best solutions
• Manage client onboarding capacity, timing, and budget to ensure new clients start smoothly
• Track KPI, such as client and person-level responsiveness and speed-to-close to keep delivery efficient
• Train the team on workflows, tools, and process updates to ensure strong and consistent execution
• Maintain and implement SOPs so workflows are consistent, clear, and up to date
• Monitor team capacity, identify overloads or spare bandwidth, and surface upcoming hiring needs

What You Bring

• You're a tech nerd at heart, on top of automation and AI
• 5+ years of experience in operations, project coordination, or practice management
• Exceptional organization, attention to detail, and follow-through
• You're a tech wizard and very comfortable with new software
• Clear communicator who can collaborate with accountants, managers, and leadership
• Self-starter mentality, proactive in fixing problems before they become fires

Bonus if you have

• Experience in an accounting firm or multi-client environment
• Familiarity with accounting workflows and tech (month-end processes, deadlines, client transitions)

Perks and Benefits

• Because great work deserves a great place to do it.

Work From Anywhere

• We care about outcomes, not where you log in from; please note that this role requires you to align fully with EST hours 9am - 5pm on an ongoing basis.

Paid Time Off

• Enjoy PTO, Me Days, local statutory holidays, and company-wide year-end closure.

Grow With Us

• We promote from within based on strong performance and operational excellence.

Continuous Learning

• We invest in your growth — training, tools, and process development.

Fair, Sustainable Compensation

• Compensation aligned with your experience and local market.

Your Journey at UpCounting

Your First Week

• Meet your team, complete onboarding modules, and get fully set up in our tools and workflows.

Month 1

• You’ll begin managing operational workflows with confidence and clarity.

In 3 Months

• You’ll be the key point of coordination for the accounting team, leading improvements and being the person others rely on.
• Curious About Our Values & Culture?
• Our values are built around excellence, autonomy, respect, and curiosity
• You can learn more on our Careers Page .

How We Hire

• Our process is transparent, straightforward, and human:
• 1⃣ Apply via Typeform: intro + short video
• 2⃣ Intro interview with Recruiter
• 3⃣ Assessment: a short practical task reviewed by our team
• 4⃣ Final interview with Hiring Manager
• 5⃣ Offer: if it’s a mutual fit, we move quickly
• No cover letter needed, just tell us what drew you to UpCounting. Every application is reviewed by our People team — we don’t use AI to screen or assess candidates. Thoughtful hiring matters to us.

Originally posted on Himalayas