The posting states 'Remote' with no geographic, work authorization, timezone, or language restrictions. No mention of US work authorization requirement, physical presence, relocation, or non-English language requirements. The role is explicitly remote and the company does not impose any stated restrictions that would exclude a Caribbean-based English monolingual applicant.
“Remote” Physical presence — Posting explicitly states role is remote with no in-office or relocation requirement.
“Exceptional written and verbal communication skills, with the ability to communicate clearly, empathetically, and professionally.” Language — Only English communication competency is required; no additional languages stated as required.
Prosper Health is on a mission to make life happier and healthier for autistic and neurodivergent adults.
Despite autism diagnoses increasing more than 5x in the past 25 years, autistic adults have been systematically overlooked. This has led to extremely poor outcomes, including high rates of co-occurring mental health conditions and a lower life expectancy. Prosper is here to change that.
We deliver specialized mental health services for autistic adults, covered by insurance. We've helped tens of thousands of people receive an autism diagnosis for the first time, work with neurodivergent-affirming therapists, and find belonging through community. Our outcomes meaningfully outperform traditional care for autistic adults, with substantially greater improvements in mood, anxiety, and quality of life.
Prosper is growing 3x year over year and are at mid-double-digit millions in run-rate revenue, with thousands of active clients and 400+ clinicians. We're a high-ownership, mission-driven team, building something that has never existed for autistic and neurodivergent adults.
Our Client Experience team is crucial to making our clients feel supported throughout their care journey — managing inbound phone, text, and email communication while ensuring every interaction is thoughtful, timely, and empathetic. We believe in putting clients first, and that philosophy shapes everything we do. Every conversation matters because the people on the other end deserve exceptional care.
As our Client Experience Specialist, you'll be the primary point of contact for our clients, helping them navigate questions, solve problems, and feel genuinely supported every step of the way. You'll work closely with teams across the company to ensure issues are resolved quickly while continuously looking for ways to improve the client experience.
This isn't a role where you're simply answering tickets. As a growing startup, we're constantly building better systems and processes, and you'll have the opportunity to help shape how our Client Experience function scales. If you notice something isn't working, you'll be empowered to improve it—whether that's documenting a better process, identifying a recurring client pain point, or partnering with teammates to implement a solution.
The ideal person for this role genuinely enjoys helping people. They're highly organized, communicate with warmth and clarity, and are energized by solving problems in fast-moving environments. They take ownership of their work, embrace ambiguity, and are always looking for ways to make the client experience even better.
Our team members come from places such as Bain, McKinsey, BCG, FirstHand Health, Rula, SeatGeek, Benchling, and schools like Harvard, MIT, Stanford, Yale, Penn, Dartmouth, Northwestern, Vanderbilt, and more.
Straight to the employer's own application — no middleman.
Tell us and we'll mark Prosper Health as a company that has actually hired in the Caribbean. It's the most useful thing on this board and it only exists because people report it.
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