The posting is explicitly located in Kingston, Jamaica, with Jamaica listed as the only allowed country. The role is full-time customer service in a physical location with no conflicting remote language or work-auth restrictions. The target user, an English monolingual Caribbean resident in Jamaica, meets all stated requirements.
“JAM Kingston - 30 Hope Road, Situated in Parish of Saint Andrew, Jamaica” Geographic scope — Caribbean named explicitly; included subject to G3 (which passed above).
“JAM Kingston - 30 Hope Road, Situated in Parish of Saint Andrew, Jamaica” Physical presence — Physical location is explicitly Kingston, Jamaica, which is the target user's residence jurisdiction and does not constitute a disqualifying relocation requirement.
“Source-provided allowed countries: jamaica” Geographic scope — Jamaica is explicitly named as the only allowed country, and this is where the target user resides.
“*Job requirements may vary by country and will not contravene any local laws” Work authorization — No US or EU/UK work authorisation is mentioned; Jamaica-based employment would not require such authorisation.
The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services. Essential Functions/Core Responsibilities
Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Straight to the employer's own application — no middleman.
Tell us and we'll mark Concentrix as a company that has actually hired in the Caribbean. It's the most useful thing on this board and it only exists because people report it.
I got hired here →
